Payment Policy:

At Woodkit, we strive to provide a seamless and secure payment experience for our customers. When using any of the payment methods described on our website for your purchases, please be aware of the following policy:

Payment Methods

We accept various payment methods, including credit cards, debit cards, and digital payment options, as listed on our website.

Authorization and limits

• Transactions must be authorised by the respective payment service providers.
• You may be subject to limits on transactions as mutually agreed upon between you and your bank or payment provider.

Liability Disclaimer

Woodkit will not be responsible or assume any liability for any loss or damage arising directly or indirectly due to the following reasons:

• Lack of Authorization: If the transaction is not authorized by your bank or payment provider.
• Exceeding Limits: If the transaction exceeds the pre set limit agreed upon between you and your bank.
• Payment Issues: Any issues arising from the payment transaction itself.
• Transaction Decline: If the transaction is declined for any other reason by your bank or payment provider.

Transaction Security

We employ industry standard security measures to protect your payment information. However, woodkit is not liable for any breach of security or unauthorized access caused by third-party actions.

Dispute resolution

In the event of a payment dispute, please contact your bank or payment provider directly.Woodkit will assist in providing necessary transaction details for resolution but holds no responsibility for disputes arising from payment issues.

Changes to Payment Policy

Woodkit reserves the right to update or modify this payment policy at any time without prior notice. Please review this policy periodically for any changes.

For any questions or concerns regarding our payment policy, please contact our customer service team.

How Are My Electronic Payments Processed?

At Wooden Twist, we ensure that all electronic payments are processed securely through reliable payment gateways and systems. Here’s how it works:

• Credit/Debit Cards and Payment Instruments: All valid credit/debit cards and other payment instruments are processed through a secure payment gateway or the appropriate payment system infrastructure. These transactions are governed by the terms and conditions agreed upon between you, the Buyer, and your issuing bank or payment instrument company. Wooden Twist does not store any of your credit/debit card information.
• Online Bank Transfers: All online bank transfers from valid bank accounts are processed using the gateways provided by the respective issuing banks. These transactions are facilitated through our payment facility, which ensures secure and efficient processing. Like other payment methods, these transactions are governed by the terms and conditions agreed upon between you, the Buyer, and your issuing bank.

We prioritize your security and privacy, ensuring that your payment information is handled with the utmost care and confidentiality.

Shipping Policy:

Warranties:

At Woodkit, we stand by the quality of our products and offer a n-year warranty covering manufacturing defects, termites, and borer issues.

Exclusions:This limited warranty does not cover:

• Normal wear and tear over time.
• Small cuts, scratches, or damage from improper cleaning or accidents.
• Damage due to incorrect installation or assembly by the customer
• Fading from direct sunlight exposure
• Wood decay from prolonged water exposure
• Damage from non-standard dry-cleaning or harsh chemicals.

Delivery:

We aim to ensure a smooth and hassle-free delivery experience for our customers.

• Free Delivery: Available for the first delivery attempt to your shipping address. If you miss this delivery, an additional charge will apply for a second attempt.
• Service Lift Absence: If there’s no service lift, delivery will be made to the ground floor.
• Delivery Holding Period: If you fail to receive your product, it will be held at the nearest delivery hub for 10 days. After this period, Woodkit reserves the right to charge additional fees or cancel the order.
• Estimated Delivery Time: The delivery time mentioned on the product page is an estimate. Delivery times typically range from 2 to 7 business days depending on the location. Delays may occur during high order volumes in festive seasons or due to unforeseen circumstances. Woodkit is not responsible for such delays but will provide updates accordingly.
• Minimum to Maximum Delivery Timeline: Products will be delivered within 2 to 7 business days from the date of order confirmation.

For any questions or further assistance, our support and delivery teams are here to help ensure a pleasant shopping experience with Woodkit.