Cancellation Process:

If you wish to cancel an item purchased from Woodkit, please follow these steps:

• Cancellation Due to Damage: If you receive a damaged or defective product, notify the delivery personnel immediately upon receipt and report the issue to our customer care team at(Email id).
• Assessment and Resolution: Our team will assess the damage or defect within 72 hours and provide an appropriate solution. This may include replacement or other corrective measures as deemed necessary by Woodkit.
• Cancellation Terms: Orders can be cancelled within 1 hour of placement if the order has not been shipped.

Return & Refund Process:

If you are eligible for a refund, it will be processed according to the following guidelines:

• Pick-Up Process: All cancelled items must be picked up from your or the customer’s premises before the refund process can begin.
• Refund Initiation: After receiving the products back at our warehouse, a refund will be initiated within 2-3 days.
• Payment Method: Refunds will be issued via the original payment method, except for cash on delivery (COD) orders.
• Processing Charges: Depending on the order, processing charges may be deducted from the refund amount.
• Restocking Fee: Refunds for refused delivery orders by customers will be issued after deducting a 20% restocking fee.
• COD Orders: Refunds for COD orders will be issued in the form of a Woodkit coupon code.
• Exclusions: Orders placed during sales or with discounts cannot be returned. They are only covered under the replacement policy for damages or defects

Delivery:

Our support and delivery team will assist you throughout the hassle-free installation process, if included with the product

• Free Delivery: Free delivery applies to the first attempt only. Additional charges may apply for subsequent visits due to missed deliveries.
• Service Lift Absence: In buildings without a service lift, delivery will be made to the ground floor only.
• Special Delivery Requests: Extra charges apply for weekend or specific time deliveries.
• Product Holding: If you fail to receive the products within 10 days of arrival at your nearest delivery centre, Woodkit reserves the right to charge for holding the products longer.

For further assistance or inquiries regarding our refund and return policy, please contact our customer care team at (help@woodkit.com) or through our customer care number.